I. Scope of regulations

These regulations define the rules for the conclusion of agreements by Global Airline Services Spółka z ograniczoną odpowiedzialnością with its registered office at the address: 01-471 Warszawa, ul. Narwik 10/6, REGON: 141039027, NIP: 5222857979; the regulations apply in particular to agreements for intermediation in the sale of airline tickets, insurance, car rental and accommodation. These regulations shall apply if they have been communicated to the Client who has been able to read them.
Agreements may be concluded in person or via means of distance communication (telephone, e-mail, instant messaging application).

Umowy mogą być zawierane osobiście lub za pośrednictwem środków komunikowania się na odległość (telefon, e-mail, komunikator).

II. Definitions

Whenever a reference is made in these Regulations to:
– the regulations – this means these Regulations;
– GAS – this means Global Airline Services Spółka z ograniczoną odpowiedzialnością with its registered office at the address: 01-471 Warszawa, ul. Narwik 10/6, REGON: 141039027, NIP: 5222857979,
– the Client – this means an entity concluding an agreement governed by the Regulations with GAS;
– the Traveller – this means a person to whom the services purchased by the Client are provided;
– the airline tariff – this means the terms and conditions of transport by air defined in accordance with the Act of 3 July 2002 (Journal of Laws No 130, item 1112) Aviation Law;
– the Main Agreement – this means the agreement concluded between the Service Provider and the Client, governed by the Regulations;
– GTC – this means the general terms and conditions of insurance;
– the Service Provider – this means the entity for and on behalf of whom GAS acts;
– the price – this means the total cost incurred by the client (unless specific clauses of the Main Agreement provide otherwise) for the implementation of the Main Agreement.
– the transaction fee – this means the remuneration of GAS, not less than PLN 100.00 net. The amount of the fee shall be agreed on a case-to-case basis and may be communicated to the Client, at any time, at the Client’s express request.

III. Representations and warranties

a. of the Client
1. The Client consents to disclosing information about the Client to the Service Provider insofar as necessary for the conclusion or performance of the Main Agreement.
2. The Client confirms that the Client has full legal capacity and capacity to enter into legally binding obligations.
3. The Client confirms that the Client is authorized to provide GAS and the Service Provider with the Passenger’s personal data (if other than the Client).
4. The Client declares that the Client understands that GAS is not responsible for the performance of the Main Agreement.
5. If the Client acts through any proxy or authority, the person representing them declares that the Client will pay for the performance of the Agreement, and if the Client fails to pay when due, the person representing them will pay all amounts owing to GAS.
6. The Client declares that before concluding the Main Agreement, the Client has read the specific legal requirements regarding the performance of the Agreement (in particular related to visa and epidemic regulations).
b. of GAS
1. GAS declares that GAS will exercise due diligence to finally conclude the Main Agreement.
2. GAS declares that GAS is not responsible for failure to perform the Main Agreement due to the Service Provider’s or the Client’s fault but GAS agrees to provide the Client with reasonable assistance for the Main Agreement to be performed.
3. GAS declares that any communication with the Client may be recorded, both in the form of audio and video recording.

IV. Specific terms and conditions for the provision of electronic services

a. If any orders involving the performance of the Main Agreement are placed via IT systems (e.g. via e-mail or instant messaging application), the Client does not have to meet special technical requirements for cooperation with the ICT system used by GAS. It is recommended to record the whole correspondence locally and send any personal data in encrypted files so as to avoid disclosure of these data to unauthorized persons.
b. GAS does not provide or facilitate the provision of illegal content to the Client.

V. Conclusion of the Agreement

a.The Main Agreement will be concluded by the Client and GAS submitting a joint statement of the parties regarding their intention to perform it.
b. The procedure for conclusion of the agreement shall be as follows:
i. First, the Client advises of the intention to conclude a specific agreement (GAS never sends unsolicited commercial information) in person or via means of distance communication.
ii. Subsequently, GAS presents the Client with the general terms and conditions of the Main Agreement via the communication channel expected by the Client (e.g. e-mail), including in particular:
1) the main characteristics of the Main Agreement, including the subject of the service and the method of communication with the consumer;
2) makes the Regulations available so that the Client may read them before concluding the Main Agreement,
3) the price;
4) the method and date of payment;
5) the method and date of performance of the service by the Service Provider;
iii. Subsequently, the Client confirms the conclusion of the Main Agreement as per the terms and conditions presented in the preceding section (the Client should read thoroughly these terms and conditions. For example, as far as an airline ticket is concerned, the Client should check the destination, flight direction, date, air tariff, terms of return and the possibility of making changes), unless specific arrangements provide otherwise; when confirming the conclusion of the Main Agreement, the Client must pay the price.
iv. Subsequently, GAS confirms the conclusion of the Main Agreement and issues an adequate document (e.g. the ticket, confirmation of reservation, insurance policy, sales invoice), however GAS may not finalise the conclusion of the Main Agreement if the Client fails to pay the full price.
1. If there is no information about crediting the bank account of GAS with the price, GAS may issue the reservation document – such a document is not a final one confirming the purchase of the service covered by the agreement (a document authorizing the holder to travel). Once the amount due has been posted, GAS will issue a document as per sentence one of section iv.
2. If the Service Provider is a low-cost carrier, GAS may not issue the reservation document until the payment has been posted. In this case, the Client only receives an estimation of the service cost. The carrier’s reservation code may only be generated once the full payment has been posted. Until that time, the price offered by GAS is not binding.

The price may be paid by cash, bank transfer or payment card. However, the Client or one of the Clients undertaking the travel to which the payment relates must be the cardholder.
i. If there are any well-founded concerns, GAS may require the person using the payment card to present a document confirming their identity.
ii. Cash payment may be made at the designated GAS counter at Chopin Airport. The exact address of the counter: ul. Żwirki i Wigury 1, 00-906 Warszawa, Zone C, departure area at Chopin Airport.
iii. Payment by bank transfer should be made as per the proforma invoice issued or using a link to process electronic payment generated by GAS (VPOS).